Privacy Policy
AAKATTU TECH, LLC (hereinafter referred to as "we," "the Company," or "AAKATTUGAMES") takes user privacy very seriously. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you use our official website (hereinafter referred to as the "Website") and related services (hereinafter collectively, the "Services"). Please read this Privacy Policy carefully. If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us using the contact information provided at the end of this Privacy Policy.
1. Scope of Application
Applicable Persons: This Privacy Policy applies to all users who access and use our Services, whether you are an individual or a business user. If you are a resident of the European Economic Area (EEA) or the State of California, this Privacy Policy specifically addresses compliance with the EU General Data Protection Regulation (GDPR), the US California Consumer Privacy Act (CCPA), and subsequent regulations.
Applicable Services: This includes, but is not limited to, website browsing, game product introductions and displays, user account registration and management, customer support services, game downloads and updates, and all other services provided through the Website or related clients.
2. Information Collection
Information You Provide
Registration and Account Information: When you register an account, we collect your username, password, email address, mobile phone number, and other information to create and manage your account, provide you with personalized services, and communicate with you as necessary. If you choose to log in using a third-party account (such as a social media account), we will obtain relevant information (such as your name, profile picture, and basic information) from the third party that you authorize them to share.
Customer Support Information: When you seek customer support, you may provide us with information such as your name, contact information, problem description, and relevant screenshots or files to help us better understand and resolve your issue.
Feedback and Survey Information: If you participate in our feedback activities or surveys, we will collect your feedback, answers, and suggestions to help us improve our services and products.
Information Automatically Collected
Device and Technical Information: When you visit the website or use the Services, our servers automatically record your device information, including but not limited to device model, operating system, browser type, IP address, and device identifiers (such as IMEI and MAC address, if applicable). We also collect your network connection information, such as your internet service provider, network type (Wi-Fi, mobile data, etc.), the date and time you visit the website, your browsing history, and clickstream data (such as pages visited and links clicked). This information helps us optimize website performance, enhance user experience, and conduct security monitoring and analysis.
Information Obtained from Third Parties
Information Sharing with Partners: We may obtain information about you from third parties we work with, such as advertising partners, data analytics companies, payment providers, and social media platforms. For example, advertising partners may provide us with data on your ad clicks on their platforms to help us evaluate advertising effectiveness; payment providers may provide us with transaction-related information to confirm payment status. This information is collected only within the legal and regulatory framework and related to our services, and with your proper authorization (if required by law).
Information from Publicly Available Sources: To the extent permitted by law, we may collect information about you from publicly available sources (such as government data, news reports, and public social media content) for market analysis, brand protection, and other purposes.
3. Information Use
Providing Services: We use the information we collect to provide you with services, including but not limited to creating and managing your account, providing game downloads and updates, handling your customer support requests, and displaying personalized content (such as game recommendations, relevant news, and promotional information).
Improving Services: By analyzing the information we collect, we can understand user habits, preferences, and needs to improve website design, optimize game performance, enhance service quality, develop new products and features, and provide you with a better user experience.
Security: We use information for security monitoring and prevention, including detecting and preventing fraud, malicious attacks, account theft, and other security incidents, to protect the security of your account and personal information and maintain the normal operation of the service.
Marketing and Promotion: We may use your information to send you marketing information related to our products and services, including but not limited to game release announcements, promotional information, and special offers. If you do not wish to receive such marketing information, you may opt out at any time by following the opt-out procedures we provide. Furthermore, we may work with third parties to personalize advertising based on your interests and behavior, displaying advertisements for products and services that may be of interest to you. When delivering personalized ads, we will comply with relevant laws and regulations regarding user privacy protection and ensure the security of your personal information.
Legal Compliance: We may use your information as necessary to comply with applicable laws and regulations, respond to legal process (such as court subpoenas and government investigations), and protect our legal rights and interests or the safety and rights of others.
4. Information Sharing and Disclosure
Sharing with Affiliates: Within our company, we may share your information with affiliated companies to provide you with more comprehensive services or collaborate on business activities. Affiliates will be bound by this Privacy Policy or an equally stringent privacy policy to ensure that your information is properly protected.
Sharing with Partners: We may share your information with third-party partners (such as advertising partners, data analytics companies, payment providers, cloud service providers, game developers, etc.) to achieve the purposes described in this Privacy Policy, such as providing advertising services, conducting data analysis, processing payment transactions, storing data, and developing and operating games. Before sharing information, we will enter into a data processing agreement with our partners to clarify the data protection responsibilities and obligations of both parties and require them to implement appropriate security measures to protect your information and use it only for authorized purposes. Legal Requirements and Protection of Rights: We may disclose your information when required by law, such as in response to a subpoena, government investigation, or a request from a law enforcement agency. We may also disclose information if we believe disclosure is necessary to protect our legal rights, prevent fraud or other illegal activity, or protect the personal safety or vital interests of others.
Business Transfers: In the event of a merger, acquisition, asset sale, reorganization, or other similar business transaction, your information may be transferred to a third party as part of that transaction. In such cases, we will require the recipient to comply with this Privacy Policy or provide equivalent data protection measures to safeguard your information.
5. Information Storage and Security
Storage Location: We store the collected information on servers in the United States and other countries. When transferring personal data of European Economic Area (EEA) residents outside the EU/EEA, we ensure appropriate safeguards are in place to meet the GDPR's requirements for cross-border data transfers, such as using Standard Contractual Clauses (SCCs), obtaining an adequacy determination from the European Commission, and implementing Binding Corporate Rules (BCRs). For the personal information of California residents, we will also comply with the data storage and transfer requirements of the CCPA and related regulations.
Storage Period: We will retain your information for the minimum period necessary to fulfill the purposes for which it was collected, and in accordance with applicable laws and regulations regarding data retention periods. For example, tax, accounting, and other legal requirements may require us to retain certain transaction-related information for a certain number of years. Once the information is no longer necessary for the purposes for which it was collected and the retention period has expired, we will securely delete or anonymize it.
Security Measures: We prioritize information security and implement a series of reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to:
Data Encryption: Sensitive information (such as passwords and payment information) is encrypted during transmission and storage using industry-standard encryption algorithms (such as SSL/TLS) to ensure data confidentiality.
Access Control: We implement strict access control mechanisms to limit access to your information to authorized personnel only, with access levels determined based on their job responsibilities and needs. Employees are required to comply with our company's confidentiality policy and internal compliance requirements when accessing and processing your information.
Security Vulnerability Management: We regularly scan and detect security vulnerabilities in our systems, promptly update and fix vulnerabilities, and install security patches to prevent malicious attacks and data breaches.
Employee Training: We provide information security and privacy protection training to our employees to enhance their security and compliance awareness and ensure they understand how to properly handle and protect your information.
Emergency Response Plan: We have developed a data breach emergency response plan to enable us to take timely action to respond and address any data security incidents, minimizing losses and impact. In the event of a data breach, we will notify affected users and relevant regulatory authorities in accordance with applicable laws and regulations.
6. User Rights
Right of Access: You have the right to access the personal information we hold about you. You can view and access some of your personal information by logging into your account and accessing it in your account settings or relevant functional modules. If you require additional personal information or a copy of it, you may contact us using the contact information provided at the end of this Agreement. We will respond to your request within the legally prescribed timeframe (generally no more than 30 days) and provide it to you in an easily understandable format.
Right to Correction: If you discover that the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it. You can modify some information yourself through your account settings. For information you cannot modify yourself, you can submit a correction request to us, which we will verify and promptly process.
Right to Deletion: You have the right to request that we delete your personal information, subject to legal requirements. For example, if your personal information is no longer necessary for the purpose for which it was collected, if you withdraw your consent and there is no other lawful basis for processing, or if you object to our processing and have legitimate grounds. You can contact us to request deletion, and we will delete your information as soon as possible after confirming that the conditions for deletion have been met, except for information that is required to be retained by law.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances. For example, if you dispute the accuracy of your information while we verify it; if our processing of your information is unlawful but you do not wish for immediate deletion; or if we no longer need the information for the purpose for which it was collected but require it for legal proceedings. You can request restriction of processing, and we will evaluate and process it on a case-by-case basis. Right to Data Portability: For EEA residents who qualify for data portability under the GDPR, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transmitted to another data controller. You may make a data portability request to us, and we will comply with the relevant regulations.
Right to Object: You have the right to object to our processing of your personal information based on legitimate interests (e.g., marketing, profiling). If you object, we will cease the processing unless we can demonstrate compelling legitimate grounds to continue the processing that override your interests. You can exercise your right to object by contacting us.
Right to Opt Out:
Marketing Opt-Out: As described above, you have the right to opt-out of receiving marketing communications from us. You can do so by clicking the unsubscribe link provided in marketing emails, following the unsubscribe instructions in text messages, or by using the appropriate options in your account settings.
Sale of Personal Information (for California Residents): Under the CCPA, California residents have the right to opt-out of the sale of their personal information. We currently do not sell your personal information (as defined in the CCPA). However, if our business model changes in the future and involves the sale of personal information, we will provide a clear and transparent opt-out mechanism. You can exercise this right through the methods we provide (such as a dedicated link or email address).
Protection of Minors: We take the privacy protection of minors very seriously. If you are a minor, please have your parent or guardian carefully review this Privacy Policy before using our services and obtain their consent. We only collect and process personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA) and other relevant laws. If we discover that we have collected personal information from a child under the age of 13 without parental or guardian consent, we will delete the information promptly.
7. Special Rights of California Residents
Right to Information: California residents have the right to know the categories of personal information we collect, its sources, purposes for use, and with whom we share it. Specifically, the categories of personal information we collect include, but are not limited to, identifiers (such as name, email address, IP address, and device identifiers), commercial information (such as purchase history and information about game products viewed), internet or other electronic network activity information (such as browsing history and clickstream data), geolocation data (if authorized by you), and audiovisual materials (such as screenshots and videos provided in response to feedback). This information primarily comes from information you provide directly, information we collect automatically, and information we obtain from third-party partners (where legal and compliant, and with your authorization). The purposes for which we use and share this information are detailed in the "Information Use" and "Information Sharing and Disclosure" sections of this Privacy Policy.
Right to Access and Obtain Specific Information: California residents have the right to request that we disclose the specific personal information we have collected about you and to obtain a copy of that information. You can make a request using the contact information at the end of this Agreement. We will respond and provide the relevant information within the timeframe prescribed by law, but we may need to verify your identity to ensure the security of the information.
Right to Deletion (Reiteration): As previously stated, California residents have the right to request that we delete personal information we have collected or retained from you, subject to certain legal exceptions, such as where necessary to complete a transaction, provide a service, maintain security, or comply with legal obligations.
Retained Information.
Right to Opt Out of Sale (Reiteration): We currently do not sell the personal information of California residents. If we do so in the future, we will provide you with clear notice before any sale and an easily accessible opt-out mechanism so you can opt out of the sale of your personal information at any time.
Right to Fair Dealing: California residents have the right not to be discriminated against for exercising their rights under the CCPA, including but not limited to pricing, quality of service, or product features. We will ensure that all users are treated equally and will not take any adverse action against you for exercising your rights.
Right to Exercise by an Agent: California residents may authorize an agent to exercise their rights under the CCPA on their behalf. When an agent makes a request, we may require the agent to provide appropriate proof of authorization and your identity verification information to ensure the legitimacy and security of the request.
8. Special Rights of EEA Residents (GDPR-Related)
Consent Mechanism: For EEA residents, we will obtain your explicit consent when collecting and processing your sensitive personal information (such as race, political opinions, religious beliefs, health information, sexual orientation, etc.). When collecting other personal information, we will ensure that your consent is freely given, specific, informed, and revocable. You may withdraw your consent at any time through your account settings or by contacting us. Withdrawing consent does not affect the lawfulness of processing activities based on consent prior to withdrawal.
Data Protection Impact Assessment (DPIA): Before engaging in personal data processing activities that may pose a high risk to your rights and interests (such as large-scale data collection and analysis, new business models involving sensitive information, etc.), we will conduct a data protection impact assessment to identify and mitigate potential data protection risks and take appropriate measures to protect your rights and interests.
Data Protection Officer (DPO): We have designated a dedicated Data Protection Officer to oversee our data protection compliance efforts and ensure compliance with the GDPR and related regulations. You can contact our Data Protection Officer with any privacy-related questions or complaints using the contact information provided at the end of this Agreement.
Right to Complain: If you believe our processing of your personal information violates the GDPR, you have the right to file a complaint with us, and we will promptly address and respond to your complaint. You also have the right to lodge a complaint with the data protection supervisory authority in your member state.
9. Changes to this Agreement
We may modify or update this Privacy Policy based on business developments, changes in laws and regulations, or other reasons. If we make significant changes to this Agreement (such as material changes to the purpose of information collection, usage, or scope of information sharing), we will notify you via website announcements, email (sent to the email address you provided during registration), or other prominent means, and provide you with a reasonable amount of time to review and consider the changes before they take effect. Your continued use of our services after the changes are made will be deemed your agreement to be bound by the changes.
10. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, or wish to exercise your rights or file a complaint, please contact us through the following means:
Email: [email protected]